WebBlibli elevated its customer experience with the Genesys Cloud CX platform. The Indonesian omnichannel commerce and lifestyle platform improved its quality assurance, enhanced visibility and resolved its connectivity issues. It also enabled a better remote working experience for its agents — increasing its customer satisfaction (CSAT) by 3% … WebThe most complete omnichannel commerce platform and lifestyle ecosystem in Indonesia. Since founded, Blibli has always focused on its goal of becoming the commerce ecosystem of choice for consumers and institutions. Customers' needs have evolved to meet the needs of the modern, tech-savvy Indonesian customer (whether consumer, business or ...
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